Network testing and monitoring vendors are betting you will as they peddle new call quality management applications that pinpoint problems on converged networks. Despite increasing reliance on e-mail, voice remains executives' method of choice for closing deals, and businesses embracing VoIP can't afford to make assumptions about call quality.
Vendors such as Apparent Networks, Brix Networks, Empirix, Integrated Research, Qovia and Spirent are rushing to fill the void, often licensing algorithms for active testing and passive monitoring from call quality pioneers Psytechnics and Telchemy.
This is the beginning of a big push, though the standards for VoIP call quality measurement are still
evolving, says Eric Siegel, senior analyst at Burton Group.
VoIP Call Center Software StrataDial.VC2? is an extremely flexible platform that can operate in several different telephony environments as an IP dialer or soft switch. VoIP (Voice over Internet Protocol) is the latest technology breakthrough that more and more call centers are evolving toward. Multiple efficiencies and a lower total cost of phone calls can be achieved with StrataDial®.VC2? VoIP call center software and IP Dialers.
There are numerous ways to take advantage of VoIP call center software. Most notably, the Stratasoft Virtual Call Center solution is a classic example of taking advantage of IP call center technology to combine geographically dispersed call center locations into a centrally functioning unit.
Call Recording VoIP call recording software for popular VoIP applications such as Skype, Google Talk, Windows Messenger, Yahoo! Messenger, and the rest is something I get asked about all the time. I can't tell you how many times I get email requests for recommendations for the best VoiP call recording software as well as requests for call recording software and/or hardware to record strictly PSTN or traditional PBXs conversations. Even the VoIP Forums has a few threads involving requests for call recording, including this three-page thread titled "Call Recording Software" and this VoIP Forum posting, "SOHO VoIP call recording".
Troubleshooting and Debugging VoIP Call Basics This document demonstrates basic techniques and commands to troubleshoot and debug VoIP networks. An overview of the Voice Call Flow and Telephony Architecture in a Cisco Router is presented, followed by a step-by-step VoIP troubleshooting approach presented in these steps:
*. Verify digital and analog signaling.
*. Verify digits received and sent from the analog and digital voice ports.
*. Verify end-to-end VoIP signaling.
*. Understand VoIP Quality of Service (QoS) issues.
*. Understand details of cause codes and debug values for VoIP.
Analysts: Government should answer VoIP's call Despite legitimate security concerns, federal agencies should pursue voice over IP technology because it will revolutionize how the government communicates, and reduce costs as well, according to several government and industry analysts.
Speaking at a conference earlier this week sponsored by the Information Technology Association of America in Arlington, Va., panelists said several agencies are embracing VOIP, and the technology will become integral to government operations once security and other concerns are resolved.
It is clear that VOIP can now compete more readily and on an equal footing with traditional telecommunication services? for the government, said Alan Balutis, president and CEO of government strategies at market research firm Input Inc. of Reston, Va.