E-commerce: Benefiting Customers Around the Globe
E-commerce is a means of transacting; buying or selling or even re-selling a product through online with electronic payment options. With not much introduction needed on the topic, we can say that E-commerce has been a revolutionary change in the sector of trade and commerce. While it has been a boon for the businessmen and retailers, the customers are in no less a heaven with the introduction of e-commerce. Gone are the days when people used to stand in lines to pay their electric bills, telephone bills, water bills and so on. Now the same paying of bills happens with a click of a mouse as you lean on your couch while doing so!
Booking your air tickets or hotels reservations for a business trip or a holiday was never so easy, until the mankind was gifted with the facilities of e-commerce. The story is pretty much the same when you think about sending or receiving money from one country to another. Now with online money transferring agencies, they happen in a day. Online banking has definitely created a niche for itself. Even people who do not
Buying of several products has been easy, as a customer can make a purchase of a product from any part of the world. Pay options for transactions has also changed from just credit or debit cards. Money can be paid through PayPal accounts, eNets or through direct bank transfers. There are a lot of forums and blogs, pages on social media like Facebook and Twitter, where a customer can get the complete idea about a how a product is, before he buys in to one. He has the luxury of comparing a number of product models and their prices along with features.
After you have done your research and made your payment, you need to await your product. After shipping the product gets delivered right at your doorstep. What more can you want as a customer – if there is any problem with the product, or if you are not satisfied by it, they normally exchange it within a limited number of days. They also have customer support centers, which would let you out of the problems that you might be facing.
Yes, there can be some limitations that will be there due to technological barricade and distance barriers. For example till now, products like apparels are preferred to be bought from traditional stores than these virtual ones. This is because people are bothered about the fit and fabric of the clothes that they put on. But, there are few traditional stores, which also have an online store option. Walmart would be the best example here. If you cannot go to the store, you can buy them online. While perishable food products are okay to buy through such kind of stores, where you reside close to the stores, it is not a very good idea to order them overseas.
However, technology has not only benefited the businessmen and retailers who want to earn way the ethical way, it has also been misused by frauds. A lot of people have also lost their money while making transactions online. As you go for an online sites check the authenticity of the sites. There are a lot of sites which talk about the authenticity of particular sites, even if they are new. Check out what the people have to say about this company. New companies can make you apprehensive, but then remember that sites like e-bay and amazon.com were not triumphant in a day. Even they had their first customer who might have been just like you.
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