Open-Source Bug Tracking with Bugzilla
Bug Tracking Systems (BTS) have their origin in software development, but they can serve as important and useful tools in every team environment. For this reason the names Issue Tracker or Ticket System have become more appropriate.
BTS may function as a central point of communication for any team. They can increase the productivity and accountability of each employee dramatically by providing a documented work flow and allowing for positive feedback on good performance. They usually reduce downtime and production costs while increasing efficiency and, most importantly, customer satisfaction.
The open-source project Bugzilla, for example, provides an easy to use, easy to maintain and cost effective solution with a rich feature set that easily can compete with its proprietary counterparts.
Call Center, Bug Tracking and Project Management The growth of Linux in the commercial world has been matched by the demand and growth of software that can be used to manage and coordinate projects, people and activities. When this list was started six years ago, there were a handful of meager bug-tracking systems. In the intervening time, the list of packages and products has exploded, as well as seeing some of the packages grow tremendously in features and functions. There is now a decent variety of bug tracking tools available, commercial and open source. The astute reader will notice that there still remain some gaping holes in enterprise-class systems (for example, something competitive to SAP R/3), in pre-sales, sales, and post-sales support systems, and in scheduling and optimization systems.
Call tracking and bug tracking systems might at first sound like the same thing, but they're not. Some people even confuse bug tracking with project management. There is a whole spectrum of tracking systems that are custom tailored to suit different user needs and modes of interaction.
Three free bug-tracking tools
Everyone?s development budget is tight these days, but that?s no excuse to skimp on project essentials like bug tracking. These three free bug-tracking tools can help keep your debugging efforts accessible and organized.
Bugzilla, created by Terry Weissman, is one of the more popular bug-tracking utilities in use today. It?s written in Perl and was originally created to track bugs internally at Netscape. The first free deployment of Bugzilla was launched in conjunction with the Mozilla project in 1998.
You can download Bugzilla for free from the Mozilla.org Web site for almost any platform, including Windows, Mac OS, and, of course, Linux. It?s very actively maintained by the open source community and is well documented and has well-defined goals.
Open Defect Tracking Tool A defect tracking tool is a fundamental tool for most software development projects. Essentially, a defect tracking tool is a database of bug reports, with a front end that facilitates actions such as filing new bug reports, changing the state to reflect the progress of the work done to address the bug, and generating reports on the bug data. Note that I tend to use the term "bug", though for some reason I decided that "defect" sounded spiffier when I named the Defect Tracking Tools list on testingfaqs.org. I use the two terms interchangeably.
There is a bewildering array of defect tracking tools to choose from. There are a total of 88 of them currently listed on testingfaqs.org and several more still to add, which makes Defect Tracking Tools by far the largest category on the site. It's a wonder that the market can support so many of them. This is also the largest category of freeware tools on the site, with 13 currently listed. The tools covered by this survey are listed below, with links to their testingfaqs.org entries.
Bug Tracking, Defect Tracking System Bugzero? is a web-based bug tracking, defect tracking, issue tracking, and change management system used in a distributed team environment to track software bugs, hardware defects, test cases, or any other issues. It can also be used equally powerful as a helpdesk customer support, trouble ticketing, or email management system to collect and manage customer feedbacks, incidents, requests, and issues
(ActiveLog). Bugzero provides a cost-effective enterprise-grade solution to increase team work efficiency. It is easy to use and also flexible, and can be configured to fit to your organization's unique business process and workflow. Bugzero empowers you and puts you in full control, and allows you to accomplish your tasks in the best way possible.
Source Bug Tracking Sponsored Sites TrackStudio is a hierarchical issue tracking and bug tracking system. Our customers enjoy five unique benefits that allow them to maximize their developers' productivity, reduce the cost of management, and introduce standardized bug tracking and issue management into their
enterprise. Effective change and issue tracking requires much more than simple bug tracking, it requires the management of all types of issues. TrackStudio allows you to define separate workflows for each type of issue, including bugs, enhancement requests, documentation changes, and more. Effective issue tracking also requires comprehensive reporting, enabling you to improve productivity, accurately predict deployment dates, manage project resources, and analyze what work has been completed and what work remains.
Debian bug tracking system
Debian has a bug tracking system (BTS) in which we file details of bugs reported by users and developers. Each bug is given a number, and is kept on file until it is marked as having been dealt with.
You should check if your bug report has already been filed by someone else before submitting it. Lists of currently outstanding bugs are available on the World Wide Web and elsewhere - see other documents for details. You can submit your comments to an existing bug report #<number> by sending e-mail to <number>@bugs.debian.org
If you can't seem to determine which package contains the problem, please send e-mail to the Debian user mailing list asking for advice. If your problem doesn't relate just to one package but some general Debian service, there are several pseudo-packages or even mailing lists that you can use to relay your message to us instead.