At the first phase of my project I also use a free a softphone, because it was only for testing how effective it is. As it turned to be very effective, I decided to implement a more complext softphone for complex text, voice and video phoning to my customers. There are many softphones on the market. Since I increase the capacity, finally, I bought a softphone license, as free softphones were not so reliable as they should be in production. My deciding factors were the support and reliability with high capacity.
Finally, I chose the Ozeki VoIP SIP SDK that is quite flexible enough to develop a softphone (and I also created an autodialer with it). The support team is very responsive and helped me a lot, the right support was critical for me. That is why I purchased this product instead of the others after testing.
Sample source: http://www.voip-sip-sdk.com/p_355-implement-do-not-disturb-voip.html
I hope, my experiences help others...
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