Article: Meeting Customer Expectations
|
|
|
|
|
Meeting Customer Expectations
As I was in the airport today waiting for my flight, I was next to a gate for Southwest. For those that don't know, Southwest doesn't issue reserved seats like most airlines. Instead, ticket-holders are issued one of three boarding groups, each of which lines up before the flight. It's very similar to general admission seating at concerts.
And as I was waiting for my flight, I watched maybe 200 people standing in line, each hoping to above being sandwiched between two 6'7" fat guys and behind a screaming kid.
I was on a Southwest flight yesterday...and I was one of those people. And it sucked...
Today, I was flying US Airways. I got to the gate, which had about three agents, each of which were trying to get the people to their flights via severa...
|
|
|
|
|
|
|
Home
|
Back To Articles Directory
|
|
|
Send your comments, Suggestions or
Queries regarding this site at roseindia_net@yahoo.com.
|
|
Copyright © 2006. All rights
reserved.
|
|