Article: Improve Team Performance--catch Your Trapeze Buddy
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Improve Team Performance--catch Your Trapeze Buddy
When it comes to customer satisfaction there is plenty of focus on the customer in most organizations. But little is written about the need to take care of the people you count on most so you can take great care of your customer --your Trapeze Buddies.
Simply stated, a Trapeze Buddy is anyone you count on to come through with a task or function so ultimately you can complete your job for the customer. Conversely, your Trapeze Buddy is also anyone who counts on you to come through as promised so they can do their job.
Drawing from the example of circus big top flying trapeze artists, the concept of the Trapeze Buddy conveys the idea of teamwork, communication, precision timing and that extra effort mentality. The metaphor also conveys the grave consequences of ...
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