Article: How To Respond To An eBay Buyer?s Complaint.
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How To Respond To An eBay Buyer?s Complaint.
At some point in your eBay selling life, one of your customers is going to send you a complaint. As long as you respond to it properly, however, it?s easy to keep a complaint from turning into a crisis.
Respond Immediately and Grovellingly.
Someone might complain to you directly, or they might do it through eBay. Whatever happens, you need to email them immediately. Here?s a template to use:
?I have just received your complaint and I would like to say that I am very sorry you aren?t satisfied. If you would like, I can send you a [replacement/refund] for the item, as part of my ?no questions asked? guarantee. I apologise again for our mistake.?
Whatever you do, don?t start making excuses for yourself. ?Oh, sorry, I didn?t get aroun...
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