Article: People Seek Joy In Their Work
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People Seek Joy In Their Work
I recently re-read the work of Dr. W. Edward Deming. He's one of my "thought hero'es"-someone who has greatly influenced how I see quality, performance, productivity, success and "WOW!ing" both employees and customers. Several decades ago, Deming offered a new perspective on how the game of business could be played, and as a result, produce a totally unpredictable outcome.
Dr. Deming is most noted for his quality work with the Japanese after World War II, helping turn the war- torn country into the economic power it is today. He presented his quality concepts here in the U.S. to the big automakers, but arrogance, pride and "Flat World Thinking" brushed his concepts and contribution aside.
So Dr. Deming took his concepts to Japan. What was once the quality kiss...
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