Article: Ten Online Customer Service Tips
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Ten Online Customer Service Tips
Other than the current buzz words, customer service has changed very little since commerce first began. If you want a customer to buy from you again, and to recommend your product or service to others, complaints or problems must be handled properly.
"A satisfied customer will tell five people about their experience, a dissatisified customer will tell twenty-five!"
Customer Service on the Internet
The Internet is an impersonal place to shop. Because of this, the online customer feels little loyalty to you or your company. Many online shoppers won't restrain their anger and upset either. They feel safe behind their anonymous email address. Therefore, in responding to a complaint, you must quickly establish rapport with your customer. To do this, ...
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