Article: Leave Your ?Buts? Behind For Great Customer Service
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Leave Your ?Buts? Behind For Great Customer Service
How many times have you heard something similar to this in a customer service situation?
Customer: ?Why don?t you just do it this way, and it will take care of the situation.?
Customer Service Person: ?I understand what you are saying, but we can to do it this way.?
Then the situation magically goes downhill from there and it is difficult to win back the customer.
What Happened?
The customer service person used the one word that has a powerful negative effect when dealing with customers. The one word, if you can imagine, brings out the horns on the customer?s forehead, turns his face red, tightens his teeth, and clinches his hands?the word is but.
This is because but is an exclusive word. The use of b...
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