Article: Ten Ways To Help You Improve Your Customer Service
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Ten Ways To Help You Improve Your Customer Service
1. Stay in contact with customers on a regular basis. Just
as it is bad news to send out too many emails to customers,
it is just as bad to not stay in contact with them.
Customers don't want to feel abandoned. So don't.
Here are three things to help you stay in touch.
(1) Offer them your ezine subscription at least once a
month.
(2) Ask customers if they want to be updated by e-mail when
you make changes to your Web site.
(3) Follow-up after each sale to see if they are satisfied
with their purchase. Send an e-mail out a few days after
their purchase, another in a week or two, and then another
in a month.
2. Create a customer focus group by inviting 10 to 20 loyal
customers to meet regularly. Alt...
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