Article: Outsourced Learning: Are You Ready For Learning BPO?
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Outsourced Learning: Are You Ready For Learning BPO?
As the business world enters a period of hyper-competitiveness, every business process will be subjected to examination and possible restructuring. We have already seen outsourcing and offshoring used to an extent that nobody would have dreamed of a few years ago. McDonald?s is testing the offshoring of its drive-thru process to India. How about, ?Do you want fries with that?? with a New Delhi accent?
Even though McDonald?s testing of business process outsourcing (BPO) has caused quite a stir, it?s only the beginning. What started as the outsourcing of a few basic business processes, such as payroll or accounts receivable, has grown into a ?movement.? No internally performed business process is ?safe.?
IT, finance, supply chain management, and customer relatio...
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