Article: Customer Relationships. Make Them Come Back!
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Customer Relationships. Make Them Come Back!
A key component of success lies in your ability to generate repeat and referral business, and a sure way to do this is by forming lasting relationships with your customers.
Here are 10 things you shall do:
1. Set yourself apart from the competition.
Give your customers something they can't get elsewhere. This is your niche on the Web. Make your niche something of real value over time and people will come back again and again.
2. Don't waste time on activities that can be automated.
For instance, let your email program filter and route your incoming messages automatically, use a template to build new pages for your site, etc. Automation frees up your time so you can concentrate on the important stuff - your customer....
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