Article: Your Customer Is Not A Statistic
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Your Customer Is Not A Statistic
When a customer walks into your office, you want to make sure they feel welcome, you want to treat your customer as though they are a piece of gold, and not as a statistic.
Have you ever been standing in a line, and when it comes to your turn to be waited on, the sales associate yells out ?next??
Just thinking about that scenario makes me cringe. It is hardly a way to build a relationship with your customer.
I have been working in sales for more than fifteen years, and I have literally had customers tell me that the most important thing to them is to be appreciated and not treated as a statistic.
Keep this in mind the next time you wait on a customer, instead of yelling ?next,? you can politely say, ?may I help you Ms. Jones.?
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