Article: Getting The Best From People And Projects
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Getting The Best From People And Projects
As a project lead for a software development company my primary role is to facilitate the implementation of our software products with new customers in a healthcare niche market. Implementation projects are complex and often filled with unspoken expectations, assumptions and demands from customers who do not understand (or accept) the process used by our organization.
Experienced project managers are probably either smiling as they read this, or wondering ?what?s the big deal?? The big deal is this ? unless I can, as a project manager, find the ?key? to the customers and people that work on this team, projects I am responsible for will undoubtedly falter and could even fail.
Even as I write this article, I am faced with a new challenge with a particular custom...
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