Article: Microsoft CRM Conversation Gateway: VOIP - Implementation & Customization
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Microsoft CRM Conversation Gateway: VOIP - Implementation & Customization
Microsoft CRM is winning market share step-by-step from such the traditional CRM providers as Siebel, Saleslogix. In this article we?ll show Microsoft Business Solutions CRM potential in the VoIP direction.
Nowadays VOIP-based technologies and Instant Messaging Systems are getting wider and wider spread. Each work desk or each personal computer has one or another instrument of information exchange, belonging to the VOIP or instant messaging systems. Currently the mostly presented information exchange systems are:
? Skype (http://www.skype.com). Revolution system of sound compression ? the tolerance to the bandwidth of the channel enabled VoIP amusement features to the general internet world-wide user with microphone and headset, Windows/Linux/Mac OS X operatin...
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