Article: Empathy 101: Ten Commandments Of Human Relations
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Empathy 101: Ten Commandments Of Human Relations
These ten commandments of human relations aren't original to me, and I don't know the source. At the same time, they don't go out of style or out of date if you are in business. Everyone in your business must imbue their efforts with these commandments. They are required in every type of relationship be it marketing or selling to clients, providing customer support before or after the sale, working with and negotiating with vendors or your support team and of course internal to your organization.
These skills are not the sole domain of your designated human resource professional. In fact they should be part of your company's Hedgehog Concept (ref: From Good to Great by Jim Collins, http://www.jimcollins.com/lib/books.html
As the leader of your team, go throu...
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