Article: Retail Operations - Effective Branch Manager Support And Guidance
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Retail Operations - Effective Branch Manager Support And Guidance
Performance and behaviour management is by far the most difficult aspect of any manager?s job and the reluctance to ?grasp the nettle? when performance or behaviour issues emerge is certainly a concern in many organisations. But at the end of the day that is what managers are paid to do and not doing so will certainly affect service, team morale, sales and ultimately the bottom line.
Why does this reluctance exist, why do so many mangers back away from confrontation? The problems and challenges that need to be overcome are many and the common reasons and ?excuses? for not doing so are as follows:
It is Risky ? There is a worry in the back of the manager?s mind that discussions could turn into heated arguments and that they may open themselves up for harassment...
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