Article: Microsoft Dynamics CRM 3.0 Implementation ? Leveraging Ms Office & Outlook User Experience
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Microsoft Dynamics CRM 3.0 Implementation ? Leveraging Ms Office & Outlook User Experience
Microsoft Dynamics CRM 3.0, as well as Microsoft CRM 1.2 has so-called MS Outlook client snap-ins. Also it uses MSDE installed on local machine (usually meaning laptop of the traveling MS CRM user) to store replicated MS CRM data for using it offline. It is probably true statement for each MRP, ERP or CRM system implementation, that it is not an easy process, part of the complexity and challenge comes from the need for users to get used and accommodate themselves to new user interface of the system, being implemented. In this small article we will show the ways how Microsoft decides this problem.
? Microsoft Outlook users experience. This would not be a big paradox to say that ?normal? office computer user spends a lot of her/his time working in Microsoft Outlook:
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